The Technical Support Specialist position provides support to department operations and users of computer systems within the Florida Sheriffs Youth Ranches.
The Technical Support Specialist is directly responsible to the Manager of Information Systems.
This position is eligible for overtime pay.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties and responsibilities are given as examples of the various types of work performed in this position. Other duties and responsibilities may be assigned.
- Provides technical support for departmental operations and implementations.
- Assists and trains personnel in the use of computer systems for agency applications and business functions.
- Manages user requests for technical assistance with hardware and software issues, provides problem resolution, and channels escalations to the appropriate resource, ensuring excellent customer service.
- Configures and prepares computers for deployment to end users.
- Installs approved software, and reviews installed software to ensure only authorized software has been installed.
- Makes recommendations for improvements in personal computer equipment, installing hardware upgrades as needed.
- Contributes to problem solving through research of technical subject matter, and maintains currency with Information Technology topics and trends.
EDUCATION AND EXPERIENCE REQUIREMENTS
Technical Support Specialist I: The person filling this position should possess a high school diploma or GED, and training/education in computer operating systems, computer applications, or computer components is required.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
To perform this job successfully, an individual must be able to perform each area of responsibility satisfactorily. The requirements listed are representative of the knowledge, skills, and/or abilities required.
- Must have the ability to read and interpret documents, general business periodicals, professional journals, and technical procedures; ability to write routine reports, business correspondence and procedural manuals; ability to effectively present information and respond to questions from groups.
- Must have the ability to define problems, collect data, establish facts, and draw valid conclusions; ability to interpret extensive variety of instructions; and ability to deal with problems involving variety of situations.
- Must have the ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, area, circumference, volume.
- Must have the ability to instruct others in the use of a computer, agency software and related equipment.
- Must have the ability to establish long and short-range goals, plan and organize work, and follow though to completion.
- Must have the ability to work independently to complete work assignments with minimal supervision.
The physical requirements described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk, sit, talk or hear, reach with hands and arms and use hands to finger, handle or feel.
The employee may occasionally lift and or move objects weighing up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock.
The employee will be required to travel out of town frequently.
Working is generally performed in an office environment. The noise level in the work environment is usually moderate.
DEADLINE TO APPLY
Open until filled.
Apply online by clicking here.
For more information, please contact:
Raymond Eubanks, Manager of Information Systems, REubanks@youthranches.org
We Are A Drug Free Workplace And An Equal Opportunity Employer.