Data Entry Specialist I

The person in this position performs involved technical work in the Donor Processing Department. Primary responsibilities include opening incoming mail, adding, reviewing, processing and entering gifts and constituent data; ensuring that all mail directed to the Florida Sheriffs Youth Ranches Main Office is received, delivered, opened and/or distributed and accounted for according to established policies and procedures and its contents given the highest priority of security, importance, speed in dissemination and sensitivity. Employee is expected to exercise confidentially, orderliness, discretion and thoroughness in performing assigned tasks and to be able to complete assignments with minimal supervision, while meeting established deadlines.
The Data Entry Specialist is responsible to the Supervisor of Donor Processing.
This position is eligible for overtime pay.

ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties and responsibilities are given as examples of the various types of work performed in this position. Other duties and responsibilities may be assigned.
DATA ENTRY SPECIALIST I:

1. Responsible for coordinating and ensuring the security, receiving, opening and distributing of incoming and out-going mail to/from the Main Office.
2. Opens Business Reply Envelopes which contain donations and ensures check information is accurate for depositing and processing gifts to the donor’s records. Exercises the utmost confidentially and security of donor information.
3. Ensures that all monies received from all sources are properly accounted for and deposited according to policy and procedure. Scans check copies that need additional information to the appropriate staff.
4. Reviews paperwork attached to donation advice, compares against constituent record in the database and makes necessary updates and changes, including a note of any changes made. Adds new constituents to the database and prepares necessary paperwork, paying particular attention to appeal codes, fund numbers, package number and amount of the gift, for the depositing of the check and processing of the gift following established procedures. Contacts constituents or donor relations staff to clarify information as necessary before processing. Compiles batches for processing.
5. Researches and batches receipts for non-cash gifts for FSYR and SRE.
6. Edits gift processing completed by coworkers to ensure all codes are added to the donor record before submitting for receipting and letter processing. Communicates effectively with co-workers and/or supervisor any questions or errors found while editing.
7. Processes receipts and thank you letters on daily basis as assigned; folds letters and accurately compiles all reports, envelopes, letters, and receipts and sorts them for distribution. Runs next of kin letters and ensures they are correct for mailing.
8. Exhibits quality customer service when taking incoming calls. Communicates effectively with constituents regarding questions, requests, call-in donations, creates action notes for each conversation and follows up as necessary.
9. Assists in or is cross-trained in other areas of the Donor Processing Department including processing credit card donations, metering outgoing mail, making the town trip and assisting in the stuffing of in-house appeals and mailings.
10. Has a general working knowledge of all aspects of work performed in Donor Processing department.
11. Recommends improvements or changes in procedures to improve efficiency, productivity, and accuracy; advises Supervisor of Donor Processing of any problems such as equipment performance, output quality, and processing errors.

EDUCATION AND EXPERIENCE REQUIREMENTS
Data Entry Specialist I: The person filling this position must have a high school diploma or equivalent and at least one year of office experience. Proficiency with Windows based software, including Microsoft Office products is required. Experience with Raiser’s Edge software is preferred.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
To perform this job successfully, an individual must be able to perform each area of responsibility satisfactorily. The requirements listed are representative of the knowledge, skills, and/or abilities required.

1. Must have the ability to work with computers and other equipment, as well as a variety of software including Microsoft Word and Excel.
2. Must have the ability to read and interpret documents such as operating, instructional, and procedural manuals.
3. Must have the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
4. Must have analytical, math, and grammar skills sufficient to meet minimum standards of the Youth Ranches Skills Test.
5. Must have the ability to carry out assigned tasks and projects to their completion by established deadlines.
6. Must demonstrate discretion in judgment, thoroughness in ensuring high quality of work, and endurance to handle extended peak workloads.
7. Must have the ability to handle stress, exercise sound judgment, and pay particular attention to detail.
8. Must have the ability to respond effectively to the most sensitive inquiries and complaints and to communicate in a clear and concise manner, especially when having contact with donors.
9. Must have a strong orientation to customer service and have exceptional skill in working cooperatively with others.
10. Must have the ability to refrain from divulging confidential information to unauthorized persons.
11. Must have a valid Florida Driver License and be able to maintain a safe driving
    record consistent with agency policy.

PHYSICAL REQUIREMENTS
The physical requirements described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and use hands and fingers to key data. The employee is frequently required to reach with hands and arms. The employee must regularly lift and/or move objects weighing up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

WORKING CONDITIONS
Work is generally performed in an office environment. There are no special conditions.

SALARY

$15.50/hour

DEADLINE TO APPLY

Open until filled.

CONTACT

Summer Boyd, Supervisor of Donor Processing, (386) 842-5501,